Refund policy

Last Updated: June 2026

At DILASA Jewelry & Watches, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Eligibility for Returns

You may request a return or exchange within 7 days of receiving your order if:

• The item received is damaged or defective.
• The wrong product was delivered.
• The product is unused, unworn, and in its original condition.
• Original packaging, tags, and accessories are included.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products showing signs of use or damage caused by the customer.
• Items returned without original packaging or accessories.
• Clearance, sale, or promotional items (unless defective).

Return Process

To initiate a return, please contact us within 7 days of receiving your order.

Provide:

• Order Number
• Product Photos (if applicable)
• Reason for Return

Our team will review your request and provide return instructions.

Refunds

Once the returned item is received and inspected:

• Approved refunds will be processed within 5–10 business days.
• Refunds will be issued through the original payment method or bank transfer, where applicable.
• Shipping charges are non-refundable unless the error was on our part.

Exchanges

If you receive a damaged, defective, or incorrect item, we will arrange an exchange at no additional cost.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please notify us within 48 hours of delivery with clear photos of the product and packaging.

Cancellation Policy

Orders may be cancelled before dispatch. Once an order has been shipped, it cannot be cancelled and must follow the return process.

Contact Us

For returns, refunds, or exchanges, please contact:

DILASA Jewelry & Watches

📞 Phone: 0310 4758198

📧 Email: dilasapakistan@gmail.com